Terms of Service
Please read these terms carefully before using our AI-powered resume screening service
Effective Date: July 15, 2025
These Terms of Service ("Terms") govern your use of Resume Screener ("Service") operated by SD IT Support Ltd ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.
🌍 Global Service & Compliance
Our service is designed for global use with consideration for international employment and privacy laws. Users are responsible for compliance with applicable laws in their jurisdiction, including:
While we provide AI-powered analysis, you remain responsible for ensuring lawful and ethical hiring practices in your jurisdiction.
1. Service Description
Resume Screener is an AI-powered platform operated by SD IT Support Ltd that analyzes and ranks uploaded resumes against job-specific criteria. Our Service includes:
- ✅ Resume upload and text extraction (PDF/DOCX formats)
- 🤖 AI-powered analysis using OpenAI's GPT models
- 📊 Candidate ranking and scoring based on your criteria
- 🎯 Skills matching and experience analysis
- ⚡ Batch processing of multiple resumes simultaneously
- 📈 Cost-optimized processing system
🔄 How Processing Works
- Temporary Processing: Resume content is processed immediately via AI, not stored long-term
- Results Delivery: Analysis results are provided to you for your hiring decisions
- Privacy-First: Our audit logs contain no personal information from resumes
- You Control Data: You decide what to upload and are responsible for candidate consent
2. AI Analysis Disclaimer and Limitations
⚠️ Important: AI Technology Limitations
Our service uses artificial intelligence technology which, while sophisticated, has inherent limitations:
- No Guarantee of Accuracy: AI analysis may produce incorrect, incomplete, or inconsistent results. Resume rankings and scores should be treated as guidance only, not definitive assessments.
- Professional Judgment Required: Our AI analysis is designed to assist your decision-making process, not replace human judgment. You must conduct your own evaluation of candidates.
- Variable Performance: AI performance may vary based on resume formatting, content quality, job criteria complexity, and other factors beyond our control.
- Best Effort Service: While we strive to provide accurate and useful analysis, we cannot guarantee that our AI will correctly interpret or match all resume content to your job requirements.
🎯 Your Responsibility for Hiring Decisions
- Final Decision Authority: You remain solely responsible for all hiring decisions, candidate selection, and employment outcomes.
- Due Diligence: You must verify AI analysis results through interviews, reference checks, and other standard hiring practices.
- Legal Compliance: You must ensure your hiring process complies with all applicable employment laws and anti-discrimination regulations.
- No Liability for AI Errors: SD IT Support Ltd accepts no responsibility for hiring decisions based on AI analysis results, including any errors, omissions, or mismatches.
3. User Accounts and Registration
- You must be at least 18 years old to use our Service
- You must provide accurate registration information
- You are responsible for maintaining account security
- You must notify us of any unauthorized account access
- One account per user; multiple accounts are prohibited
4. Credits and Pricing System
💳 Credit System
- Free Trial: New users receive 1 free credit upon account creation
- Credit Purchase: Additional credits available via secure Stripe payment processing
- Non-Expiring: Credits do not expire but are non-transferable
- Real-time Deduction: Credits are deducted when processing begins
📊 Tiered Pricing Structure
5. Automatic Refund Policy
🔄 Automatic Credit Refunds
We automatically provide proportional refunds for processing failures:
- Processing Failure: Full refund if no resumes are successfully processed
- Partial Processing: Proportional refund for unprocessed resumes
- Technical Issues: Automatic refund for system errors or timeouts
- Transparent Formula: Refund = (Cost per Resume) × (Unprocessed Resumes)
6. Data Controller Responsibilities
⚠️ Your Legal Obligations as Data Controller
When you upload resumes, YOU are the data controller for candidate data. You must:
- Obtain Consent: Get explicit consent from candidates before uploading their resumes
- Inform Candidates: Tell candidates their data will be processed by Resume Screener and OpenAI
- Have Legal Basis: Ensure lawful basis for processing under GDPR, CCPA, or applicable laws
- Handle Rights Requests: Respond to candidate requests for access, correction, or deletion
- Purpose Limitation: Use data only for hiring purposes disclosed to candidates
- Data Retention: Manage how long you retain candidate data and processing results
7. Service Limitations and Availability
- Service availability is not guaranteed 24/7
- We may perform maintenance that temporarily affects service
- Processing times may vary based on system load
- File size and format limitations apply (PDF/DOCX, reasonable file sizes)
- Batch processing may have queue delays during high usage
8. Prohibited Uses
🚫 You May Not:
- Upload resumes without proper candidate consent
- Use the service for any illegal or discriminatory purposes
- Overload our systems with excessive requests
- Share your account credentials with others
- Upload malicious files or attempt to hack our systems
9. Limitation of Liability
Our service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, SD IT Support Ltd disclaims all liability for:
- • Inaccurate, incomplete, or misleading AI analysis results
- • Hiring decisions made based on our analysis or recommendations
- • Any discrimination, bias, or unfair treatment arising from AI analysis
- • Lost opportunities, damages, or costs resulting from service use
- • Technical errors, system downtime, or data processing failures
You acknowledge that AI technology has limitations and agree that you remain solely responsible for all hiring decisions, candidate evaluation, and compliance with employment laws.
10. AI Bias and Discrimination Disclaimer
⚖️ Anti-Discrimination Responsibility
- Bias Awareness: AI systems may exhibit biases based on training data and algorithmic design. Resume analysis results may unintentionally reflect societal biases.
- Your Responsibility: You must ensure your hiring practices comply with all applicable anti-discrimination laws, regardless of AI analysis results.
- Human Oversight Required: AI results must be supplemented with human judgment to prevent discriminatory hiring outcomes.
- Protected Characteristics: Do not use our service to discriminate based on race, gender, age, religion, disability, or other protected characteristics.
11. Account Termination
- Voluntary Termination: You may close your account at any time through account settings
- Termination for Violation: We may suspend or terminate accounts for Terms violations
- Data Deletion: Account closure triggers deletion of your data within 30 days
- Unused Credits: No refunds for unused credits upon account termination
- Survival: Limitation of liability and indemnification clauses survive termination
12. Indemnification
You agree to indemnify and hold harmless SD IT Support Ltd from any claims, damages, or losses arising from:
- • Your use of the service in violation of these Terms
- • Uploading resumes without proper candidate consent
- • Discriminatory hiring practices or employment law violations
- • Violation of third-party rights or applicable laws
- • Misuse of AI analysis results in hiring decisions
13. International Compliance and Employment Laws
🌍 Global Employment Law Compliance
Users worldwide must ensure compliance with applicable employment and anti-discrimination laws:
- EU/UK: GDPR Article 22 (automated decision-making), Employment Equality Directive, national employment laws
- United States: Equal Employment Opportunity laws, Title VII, ADA, ADEA, state-specific hiring regulations
- Canada: Canadian Human Rights Act, Employment Equity Act, provincial human rights codes
- Australia: Fair Work Act, Disability Discrimination Act, Racial Discrimination Act
- Other Jurisdictions: Local employment, equality, and data protection laws as applicable
Important: AI results are guidance only. You remain responsible for ensuring fair, legal, and non-discriminatory hiring practices in your jurisdiction.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the English courts. For users in other jurisdictions, local mandatory consumer protection laws and employment regulations may also apply and take precedence where required by law.
15. Severability and Force Majeure
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force
- Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control
- Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and SD IT Support Ltd
16. Changes to Terms
We may update these Terms periodically. Material changes will be communicated via email or service notifications. Continued use constitutes acceptance of updated Terms.
17. Contact Information
For questions about these Terms of Service:
- Legal Email: legal@resumescreener.io
- General Support: support@resumescreener.com
- Response Time: 2-3 business days
Legal Entity
Resume Screener is operated by SD IT Support Ltd, a company registered in England and Wales (Company No. 15846904). By using this service, you agree to enter a contract with SD IT Support Ltd.
For any legal questions, contact legal@resumescreener.io.
By using Resume Screener, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.